International shipping & billing information

Orders outside of the United States

For our international customers, we welcome any correspondence/emails in French.

Please allow 1-3 weeks for orders to be shipped, International orders will be Express Mailed via United States Postal Service and usually takes 5 business days to reach the country of destination from the day of dispatch.

Shipping outside of the United States maybe subject to import charges, duties, tariffs or taxes which are the full responsibility of the customer.

We offer more than 4,000 items and they are ordered directly from our suppliers and will take 1 to 3 weeks for it to be dispatched.

Since most items are specially ordered to fulfill request, cancellations and changes will be accepted 24 hours from the date the order was placed, otherwise, this order will be considered as final and at that time your credit card will be charged accordingly.

Should there be any changes or cancellation after 24 hours from the date the order was placed the restocking fee will apply.

$ 5.00 to 19.00 = Restocking fee $ 5.00 (Per item)
$20.00 to 39.00 = Restocking fee $10.00 " "
$40.00 to 69.00 = Restocking fee $15.00 " "
$70.00 and over = Restocking fee $25.00 " "

As postal rates vary so much from each country we cannot offer a flat rate. But from our past experience overseas shipping rates are about $25.00 to $50.00 depending on the weight of the package, plus $5.00 handling fees. You will NOT be charged a penny more than what shows on the Postal Stamp.

You will be informed of the shipping cost via e-mail the day we dispatch your order. At that time your account will be adjusted accordingly to reflect the proper charges.

If we encounter a problem with the order or product availability you will be contacted by e-mail.

To insure processing of your order without delays, and to avoid frauds, the billing address and telephone number MUST MATCH your credit cardís issuer bank records exactly, otherwise your order will NOT be processed. For your protection, all credit cards are verified prior to processing.